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Kakiyomi Lashes — Turning client memory and paper records into a working system
A comment from a lash artist revealed a recurring operational problem. I turned it into a complete client and appointment management platform designed for independent lash professionals.
- Role
- Product discovery, product design and hands-on development
- Ownership
- Independently built end to end
- Users
- Independent lash artists
- Product type
- Client and service management platform
The initial insight
The idea began when my sister’s lash artist explained that she had to remember which lash type, size and style she had previously used for every client.
That small comment revealed a broader problem: important client and service information depended on the artist’s memory or records that were difficult to retrieve during the next appointment.
Looking beyond the initial request
The immediate need was a simple way to remember the lash style used for each client. However, I recognized that this information was part of a much larger client-management workflow.
Instead of building only a lash-note tool for one person, I designed a reusable platform that could support independent lash professionals more broadly.
The paper-record problem
In Japan, clients are commonly asked to complete a consultation form covering relevant health information, previous lash treatments and other details before receiving a service.
The lash artist who inspired the product stored more than 5,000 of these forms on paper. The records occupied physical space, and finding the correct form before a returning client’s appointment required searching manually through the collection.
The product
I independently designed and built Kakiyomi Lashes as a complete client and appointment management platform. It centralizes the information a lash professional needs before, during and after an appointment.
What I built
Account customization
Each professional can personalize key details of the account and business experience.
Digital client consultation
The paper consultation process is converted into a digital form that captures relevant client information, including health-related questions and previous lash experience.
Client directory and search
Client records are organized alphabetically and can be searched, making it easier to locate a returning client without searching through paper files.
Client profiles
Each client has a dedicated profile that brings together consultation information, appointment history and previous services.
Appointment scheduling
A new appointment can be created directly from the client’s profile, connecting the booking to the correct client record.
Service record
Within each appointment, the lash professional can document the service performed and maintain a history for future reference.
Lash mapping
The artist can record the lash mapping used during the appointment, including the relevant lengths, types and placement details needed to recreate or adjust the style next time.
Photo attachments
A photo can be attached to the appointment record so the artist can visually reference the final result during the client’s next visit.
Custom service catalog
Each lash professional can create and manage a personalized catalog containing their own services and prices.
End-to-end workflow
- Client added
- Digital consultation completed
- Appointment scheduled
- Service selected
- Lash mapping recorded
- Photo attached
- History available for the next visit
Product thinking beyond the original request
The original problem was remembering what had been done during a client’s previous lash appointment. But solving only that moment would have left the rest of the workflow fragmented.
I expanded the solution to include digital consultations, client records, search, scheduling, services, pricing, lash mapping and photo history. This transformed a memory problem into a complete operational system.
Outcome
Kakiyomi Lashes demonstrates how a specific operational frustration can reveal a broader product opportunity. What began as a way to remember a client’s previous lash style became a complete system for organizing consultations, client histories, appointments, services, lash mappings and visual references.
Skills demonstrated
- Product Discovery
- User-Centered Product Design
- 0→1 Product Development
- Workflow Design
- Information Architecture
- Client Management Systems
- Digital Record Design
- Rapid Prototyping
- AI-Assisted Development
- Hands-on Product Building
- Operational Problem Solving
- Service Business Tools